Serve
Full-Cycle Partner Support
Service Philosophy
Customer-centric, professional, and efficient
Leveraging our comprehensive service system and global service network, we break down geographical boundaries, providing full support from initial consultation to after-sales guarantee, ensuring every collaboration is worry-free, efficient, and hassle-free.
Compliance and Adaptation
We strictly adhere to international standards such as IEC, CE, and UL, and combine them with the power grid regulations of various countries to provide compliant services and product compatibility.
Customized Exclusive
We gain a deep understanding of our clients' needs and provide customized services throughout the entire process, from solution design and R&D to production implementation.
High-efficiency response
24/7 service support, rapid coordination with overseas branches, and efficient follow-up throughout the entire process ensure project progress.
Service Guarantee
Multiple safeguards ensure your cooperation is worry-free.
Pre-sales Service
- Professional team to meet customer needs and provide scenario-based power transmission and distribution solution design
- Free provision of product technical parameters, sample testing, and quotation services
- Answering technical questions regarding international standard adaptation and grid specification matching
Sales Service
- Real-time tracking of production progress and order status feedback to customers
- Providing a complete set of documents including product production testing reports and certification documents
- Assisting customers with logistics, customs clearance, and other related matters
After-sales Service
- Free repair and replacement of faulty parts during the product warranty period
- 24/7 technical consultation and rapid response to overseas customer inquiries
- On-site guidance for installation and commissioning overseas can be arranged by technical personnel upon request.
Our client’s
Here’s What Customer our clients say
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Having collaborated with Baocheng New Materials for three years, their cable and transformer products fully comply with IEC standards and are compatible with the technical specifications of our European regional power grid. Most commendable is their customization capability – for our projects in high-altitude areas, they quickly adjusted product parameters, shortening the R&D cycle by 20% compared to the industry average. Furthermore, the delivered products operate stably in low-temperature, high-humidity environments, with zero failures to date.
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Ahmed
From America
Global Service Network
Breaking geographical boundaries, providing services globally.
